Connection failed, both ways.

Mon Dec 09, 2013 5:14 pm in AirDroid Web

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emmadroid
OP

Connection failed, both ways.

I can't connect the phone with my iMac running the latest OS. If I try web.airdroid.com it times out and gives me a 'connection failed' and troubleshooting message. If I use the IP address, I get directed to a Yahoo search of that address.Both Samsung Galaxy S4 and iMac are on the same network.
In the past, because this is a regular occurence, I found that by uninstalling and re-installing Airdroid on the phone would fix the issue. No such luck today.
This is the single worst thing about Airdroid. Everything else is top notch.
emmadroid
LVHAlfons
#1

Title

Hi emmadroid,
Thanks for your feedback.

Would you please send us a screenshot of "Yahoo search of that address"?
LVHAlfons
tharris410
#2

Title

Attached.
tharris410
LVHAlfons
#3

Title

Sorry that we cannot see the attachment. Would you please post it again or send it to support@airdroid.com?
LVHAlfons
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