Please fix my problems ASAP (!!!!) or give me my money back.

Sun Mar 16, 2014 11:22 am in AirDroid Web

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HippoMan
OP

Please fix my problems ASAP (!!!!) or give me my money back.

As you people at Airdroid know, I've consistently been having problems with my Airdroid session expiring after a short period of time. This has been going on for the past couple months. Versions 2.0.8 and 2.0.9 have not fixed these problems, at all.

I have paid for Premium service, and so far, that money has been totally wasted, because Airdroid is nearly completely unusable for me, because of these consistent problems. The following message describes -- once again! -- the problems I am having. This is now probably for the 4th or 5th time that I've written about these ongoing issues over the past couple months.

This time, PLEASE read this CAREFULLY and IN DETAIL. I'm talking about this ENTIRE MESSAGE. Thank you.

Even though I just tried out version 2.0.9, my problems continue. Here's what happens (and what has consistently been happening for the past couple months):

After a period of time (less than 60 minutes, maybe even less than 30 minutes), the Airdroid session between my phone and the web site shuts down.

At that point, if I go to Airdroid on the phone, I get a popup saying that my account has "Expired", and I am required to manually relog in again from the phone. I have to manually re-enter my password.

When I then go back to the web site, I am required to re-login on the web site, even though I ALWAYS (!!!) log in to the website with the "Stay signed in for 2 weeks" checkbox selected.

At this point, after relogging in to the web site, I discover that the web site has totally forgotten about my device. I get a popup saying "No device found with your account. Please add a device to continue."

These problems have consistently occurred for me, ever since I first started using Airdroid a couple months ago.

NOW, PLEASE GO BACK AND RE-READ EVERYTHING I HAVE WRITTEN HERE SO FAR, SO I DON'T HAVE TO REPEAT IT YET AGAIN!

Thank you for reading and re-reading my description of my problem. I now have some specific questions. Please forward these questions to your developers or to someone who actually has basic reading comprehension skills and who actually _understands_ how your app and your website function:

QUESTION 1: Why do my Airdroid sessions continue to expire after a short period of time (less than 60 minutes) on both my device and on the web site?

QUESTION 2: Why am I ALWAYS required to manually re-enter my password on the phone after the session expires after a short time (less than 60 minutes)?

QUESTION 3: Why does the web site totally forget about my session AND my device after a short time (less than 60 minutes), even though I ALWAYS select the "Stay signed in for 2 weeks" checkbox?

QUESTION 4: Why do I have to wait days or even weeks before anyone here responds to my problem reports?

QUESTION 5: Why, when someone replies to my problem reports, does he always behave as if he did not bother to read my problem reports carefully? This requires me to explain the SAME PROBLEM over and over and over and over and over and over again here.

SOMEONE PLEASE (!!!!) READ MY QUESTIONS THIS TIME AND DO A FULL INVESTIGATION OF EACH AND EVERY ONE OF THEM!

I have paid a lot of money for my Premium Airdroid subscription. I repeat (yet again!): PLEASE have someone devote some time to actually READING this message CAREFULLY and to diagnosing and fixing MY PARTICULAR PROBLEMS.

If this is not done soon, I will ask for my money back.

Thank you very much.
HippoMan
quail60drain
#1

Title

I am attaching a recent logcat of all of the Airdroid-related messages.

******** PLEASE PASS THIS ON TO ONE OR MORE DEVELOPERS, OR AT LEAST SOMEONE WHO KNOWS HOW YOUR SOFTWARE WORKS ********

Thank you very much.

In the logcat, note that everything was working through 16:38:56.396 on 3/16. Then, by 18:51:21.540 on that same day, my Airdroid session had expired, and the scenario I described in the message above occurred.

Thank you for checking my logcat output.

======== It looks like the file attachment did not come across, so I'm manually pasting the logcat text here ========

03-16 16:37:14.117 W/BroadcastQueue(5254): Permission Denial: receiving Intent { act=android.intent.action.BOOT_COMPLETED flg=0x8000010 (has extras) } to com.sand.airdroid/com.tongbu.downloads.DownloadReceiver requires android.permission.RECEIVE_BOOT_COMPLETED due to sender null (uid 1000)
03-16 16:37:47.242 I/ActivityManager(5254): Start proc com.sand.airdroid for broadcast com.sand.airdroid/.receivers.ConnectivityChangeReceiver: pid=7748 uid=10159 gids={50159, 1028, 1015, 1023, 3003, 1006}
03-16 16:37:47.923 I/ActivityManager(5254): Delaying start of: ServiceRecord{426d0a60 u0 com.sand.airdroid/.servers.push.PushService}
03-16 16:37:47.973 I/ActivityManager(5254): Start proc com.sand.airdroid:push for broadcast com.sand.airdroid/.servers.push.PushNetworkConnectionReceiver: pid=7772 uid=10159 gids={50159, 1028, 1015, 1023, 3003, 1006}
03-16 16:38:03.430 I/ActivityManager(5254): Waited long enough for: ServiceRecord{426be690 u0 com.sand.airdroid/.servers.push.PushKeepLiveService}
03-16 16:38:41.460 I/ActivityManager(5254): Delay finish: com.sand.airdroid/.ui.widget.ConnectionWidget
03-16 16:38:56.396 I/ActivityManager(5254): Waited long enough for: ServiceRecord{4285ed78 u0 com.sand.airdroid/.services.AirDroidKeepLiveService}
03-16 18:51:21.540 W/ContextImpl(7772): Implicit intents with startService are not safe: Intent { act=com.sand.airdroid.action.push.reconnect } android.content.ContextWrapper.startService:494 com.sand.airdroid.servers.push.PushConnectionManager.onHeatBeatFailedEvent:80 java.lang.reflect.Method.invokeNative:-2
03-16 18:54:25.815 I/ActivityManager(5672): Timeline: Activity_launch_request id:com.sand.airdroid time:4590949
03-16 18:54:25.825 I/ActivityManager(5254): START u0 {act=android.intent.action.MAIN cat=[android.intent.category.LAUNCHER] flg=0x10200000 cmp=com.sand.airdroid/.ui.splash.SplashActivity_ bnds=[240,400][240,400]} from pid 5672
03-16 18:54:26.195 W/System.err(7748): java.io.FileNotFoundException: /data/data/com.sand.airdroid/screenshot: open failed: EACCES (Permission denied)
03-16 18:54:26.206 W/System.err(7748): at com.sand.airdroid.ui.splash.SplashActivity$1.run(SplashActivity.java:140)
03-16 18:54:26.206 W/ContextImpl(7748): Implicit intents with startService are not safe: Intent { act=com.sand.airdroid.action.http_retry.start_thread } android.content.ContextWrapper.startService:494 com.sand.airdroid.ui.splash.SplashActivity_.a:76 org.androidannotations.api.view.OnViewChangedNotifier.a:41
03-16 18:54:26.216 W/ContextImpl(7748): Implicit intents with startService are not safe: Intent { act=com.sand.airdroid.action.download_device_photo } android.content.ContextWrapper.startService:494 com.sand.airdroid.ui.splash.SplashActivity_.a:76 org.androidannotations.api.view.OnViewChangedNotifier.a:41
03-16 18:54:26.226 W/ContextImpl(7748): Implicit intents with startService are not safe: Intent { act=com.sand.airdroid.action.update_app_version } android.content.ContextWrapper.startService:494 com.sand.airdroid.ui.splash.SplashActivity_.a:76 org.androidannotations.api.view.OnViewChangedNotifier.a:41
03-16 18:54:26.226 W/ContextImpl(7748): Implicit intents with startService are not safe: Intent { act=com.sand.airdroid.action.update_app_config } android.content.ContextWrapper.startService:494 com.sand.airdroid.ui.splash.SplashActivity_.a:76 org.androidannotations.api.view.OnViewChangedNotifier.a:41
03-16 18:54:26.226 W/ContextImpl(7748): Implicit intents with startService are not safe: Intent { act=com.sand.airdroid.action.download_advertisement (has extras) } android.content.ContextWrapper.startService:494 com.sand.airdroid.components.advertisement.AdvertisementManager.b:76 com.sand.airdroid.ui.splash.SplashActivity_.a:76
03-16 18:54:26.236 W/ContextImpl(7748): Implicit intents with startService are not safe: Intent { act=com.sand.airdroid.action.download_advertisement (has extras) } android.content.ContextWrapper.startService:494 com.sand.airdroid.components.advertisement.AdvertisementManager.b:76 com.sand.airdroid.ui.splash.SplashActivity_.a:76
03-16 18:54:26.446 I/ActivityManager(5254): Displayed com.sand.airdroid/.ui.splash.SplashActivity_: +585ms
03-16 18:54:26.446 I/ActivityManager(5254): Timeline: Activity_windows_visible id: ActivityRecord{41dc39a8 u0 com.sand.airdroid/.ui.splash.SplashActivity_ t8} time:4591573
03-16 18:54:27.237 I/ActivityManager(7748): Timeline: Activity_launch_request id:com.sand.airdroid time:4592365
03-16 18:54:27.237 I/ActivityManager(5254): START u0 {cmp=com.sand.airdroid/.ui.main.MainActivity_} from pid 7748
03-16 18:54:27.337 W/ContextImpl(7748): Implicit intents with startService are not safe: Intent { act=com.sand.airdroid.action.servers.start_all (has extras) } android.content.ContextWrapper.startService:494 com.sand.airdroid.components.AirDroidServiceManager.a:31 com.sand.airdroid.components.AirDroidServiceManager.a:24
03-16 18:54:27.347 W/ContextImpl(7748): Implicit intents with startService are not safe: Intent { act=com.sand.airdroid.action.check_update } android.content.ContextWrapper.startService:494 com.sand.airdroid.ui.main.MainActivity.onCreate:103 com.sand.airdroid.ui.main.MainActivity_.onCreate:48
03-16 18:54:27.467 W/ContextImpl(7748): Implicit intents with startService are not safe: Intent { act=com.sand.airdroid.action.refresh_user_info } android.content.ContextWrapper.startService:494 com.sand.airdroid.ui.main.MainActivity_.a:142 org.androidannotations.api.view.OnViewChangedNotifier.a:41
03-16 18:54:27.567 W/ContextImpl(7748): Implicit intents with startService are not safe: Intent { act=com.sand.airdroid.action.flow_sync } android.content.ContextWrapper.startService:494 com.sand.airdroid.services.AirDroidService.startAllServices:218 java.lang.reflect.Method.invokeNative:-2
03-16 18:54:28.348 I/ActivityManager(5254): Displayed com.sand.airdroid/.ui.main.MainActivity_: +1s99ms
03-16 18:54:28.768 I/ActivityManager(5254): Timeline: Activity_windows_visible id: ActivityRecord{41de0988 u0 com.sand.airdroid/.ui.main.MainActivity_ t8} time:4593908
03-16 18:54:34.354 W/ContextImpl(7748): Implicit intents with startService are not safe: Intent { act=com.sand.airdroid.action.servers.stop_all (has extras) } android.content.ContextWrapper.startService:494 com.sand.airdroid.components.AirDroidServiceManager.b:38 com.sand.airdroid.requests.account.UnBindHelper.a:64
03-16 18:54:34.354 W/ContextImpl(7748): Implicit intents with startService are not safe: Intent { act=com.sand.airdroid.action.push.config (has extras) } android.content.ContextWrapper.startService:494 com.sand.airdroid.servers.push.api.PushManager.a:113 com.sand.airdroid.requests.account.UnBindHelper.a:65
03-16 18:54:34.464 W/ContextImpl(7772): Implicit intents with startService are not safe: Intent { act=com.sand.airdroid.action.push.disconnect } android.content.ContextWrapper.startService:494 com.sand.airdroid.servers.push.PushConnectionManager.onConfigChangedEvent:69 java.lang.reflect.Method.invokeNative:-2
03-16 18:54:36.066 I/ActivityManager(7748): Timeline: Activity_launch_request id:com.sand.airdroid time:4601190
03-16 18:54:36.066 I/ActivityManager(5254): START u0 {cmp=com.sand.airdroid/.ui.account.login.NormalLoginActivity_} from pid 7748
03-16 18:54:36.456 I/ActivityManager(5254): Displayed com.sand.airdroid/.ui.account.login.NormalLoginActivity_: +347ms
03-16 18:54:36.506 I/ActivityManager(5254): Timeline: Activity_windows_visible id: ActivityRecord{41dc39a8 u0 com.sand.airdroid/.ui.account.login.NormalLoginActivity_ t9} time:4601630
03-16 18:56:16.824 I/ActivityManager(7748): Timeline: Activity_launch_request id:com.sand.airdroid time:4701952
03-16 18:56:16.824 I/ActivityManager(5254): START u0 {cmp=com.sand.airdroid/.ui.main.MainActivity_} from pid 7748
03-16 18:56:16.884 W/ContextImpl(7748): Implicit intents with startService are not safe: Intent { act=com.sand.airdroid.action.check_update } android.content.ContextWrapper.startService:494 com.sand.airdroid.ui.main.MainActivity.onCreate:103 com.sand.airdroid.ui.main.MainActivity_.onCreate:48
03-16 18:56:17.434 I/ActivityManager(5254): Displayed com.sand.airdroid/.ui.main.MainActivity_: +609ms
03-16 18:56:19.637 I/ActivityManager(5672): Timeline: Activity_launch_request id:com.sand.airdroid time:4704763
03-16 18:56:19.637 I/ActivityManager(5254): START u0 {act=android.intent.action.MAIN cat=[android.intent.category.LAUNCHER] flg=0x10200000 cmp=com.sand.airdroid/.ui.splash.SplashActivity_ bnds=[240,400][240,400]} from pid 5672
03-16 18:56:19.917 W/System.err(7748): java.io.FileNotFoundException: /data/data/com.sand.airdroid/screenshot: open failed: EACCES (Permission denied)
03-16 18:56:19.917 W/System.err(7748): at com.sand.airdroid.ui.splash.SplashActivity$1.run(SplashActivity.java:140)
03-16 18:56:19.937 W/ContextImpl(7748): Implicit intents with startService are not safe: Intent { act=com.sand.airdroid.action.http_retry.start_thread } android.content.ContextWrapper.startService:494 com.sand.airdroid.ui.splash.SplashActivity_.a:76 org.androidannotations.api.view.OnViewChangedNotifier.a:41
03-16 18:56:19.947 W/ContextImpl(7748): Implicit intents with startService are not safe: Intent { act=com.sand.airdroid.action.download_device_photo } android.content.ContextWrapper.startService:494 com.sand.airdroid.ui.splash.SplashActivity_.a:76 org.androidannotations.api.view.OnViewChangedNotifier.a:41
03-16 18:56:19.947 W/ContextImpl(7748): Implicit intents with startService are not safe: Intent { act=com.sand.airdroid.action.update_app_version } android.content.ContextWrapper.startService:494 com.sand.airdroid.ui.splash.SplashActivity_.a:76 org.androidannotations.api.view.OnViewChangedNotifier.a:41
03-16 18:56:19.947 W/ContextImpl(7748): Implicit intents with startService are not safe: Intent { act=com.sand.airdroid.action.update_app_config } android.content.ContextWrapper.startService:494 com.sand.airdroid.ui.splash.SplashActivity_.a:76 org.androidannotations.api.view.OnViewChangedNotifier.a:41
03-16 18:56:19.957 W/ContextImpl(7748): Implicit intents with startService are not safe: Intent { act=com.sand.airdroid.action.download_advertisement (has extras) } android.content.ContextWrapper.startService:494 com.sand.airdroid.components.advertisement.AdvertisementManager.b:76 com.sand.airdroid.ui.splash.SplashActivity_.a:76
03-16 18:56:19.957 W/ContextImpl(7748): Implicit intents with startService are not safe: Intent { act=com.sand.airdroid.action.download_advertisement (has extras) } android.content.ContextWrapper.startService:494 com.sand.airdroid.components.advertisement.AdvertisementManager.b:76 com.sand.airdroid.ui.splash.SplashActivity_.a:76
03-16 18:56:20.047 I/ActivityManager(5254): Displayed com.sand.airdroid/.ui.splash.SplashActivity_: +373ms
03-16 18:56:20.047 I/ActivityManager(5254): Timeline: Activity_windows_visible id: ActivityRecord{41de0988 u0 com.sand.airdroid/.ui.splash.SplashActivity_ t10} time:4705175
03-16 18:56:20.958 I/ActivityManager(7748): Timeline: Activity_launch_request id:com.sand.airdroid time:4706091
03-16 18:56:20.958 I/ActivityManager(5254): START u0 {cmp=com.sand.airdroid/.ui.main.MainActivity_} from pid 7748
03-16 18:56:21.018 W/ContextImpl(7748): Implicit intents with startService are not safe: Intent { act=com.sand.airdroid.action.check_update } android.content.ContextWrapper.startService:494 com.sand.airdroid.ui.main.MainActivity.onCreate:103 com.sand.airdroid.ui.main.MainActivity_.onCreate:48
03-16 18:56:21.499 I/ActivityManager(5254): Displayed com.sand.airdroid/.ui.main.MainActivity_: +514ms
03-16 18:56:21.929 I/ActivityManager(5254): Timeline: Activity_windows_visible id: ActivityRecord{41df9750 u0 com.sand.airdroid/.ui.main.MainActivity_ t10} time:4707063
quail60drain
LVHAlfons
#2

Title

Hi HippoMan,
Sorry for any inconvenience this have caused.

Please PM me your AirDroid account and your email address (I'll contact you directly via email).
LVHAlfons
quail60drain
#3

Title

I have sent you a PM with my account and email address.

Thank you very much.
quail60drain
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