Premium features gone after reinstalling

Mon Apr 28, 2014 10:57 pm in AirDroid Web

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Dalesc
OP

Premium features gone after reinstalling

In another thread, you suggested I reinstall Airdroid to address a problem with the Apps list not showing fully.
I did this and it fixed the problem but I have now lost my premium features. How do I get them back, please?

Cheers.
Dalesc
LVHAlfons
#1

Title

Hi Dalesc,
Would you please check if you have signed in with that AirDroid account?

If you do sign in with that premium account, but you don't get the corresponding Premium service, please PM me your AirDroid account. I'll check it for you asap.
LVHAlfons
neiva
#2

Title

I tried: I got: BonkSomething funky happened. Please bear with us while we iron out the kinks.
neiva
neiva
#3

Title

Tried again. Same problem.
neiva
neiva
#4

Title

It looks like I sent you several identical messages because I thought this 'Bonk' message meant they weren't getting through.
You've had them a few days now. Could you fix my account, please?
neiva
LVHAlfons
#5

Title

Hi Dalesc,
Sorry for the late reply.

I can't find any payment history on the AirDroid account you sent to me.

Can you please tell me the PayPal account that you used to purchase the premium service?
LVHAlfons
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