remote connection fails

Tue Apr 29, 2014 9:10 pm in AirDroid Web

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pp44
OP

remote connection fails

There was a period of two or three weeks, that this remote connection problem was gone, and now it's back again. Basically most of time (maybe 90% of time) I can't connect remotely, no matter what device I use, what web browser, and which network provider, mobile network, or cable operator, at home, at office, all the same, still can't connect. Unfortunately I bought this 1GB transfer again, and I can't make any use of it.
pp44

Notice:
AirDroid forum has stopped maintance, feel free to visit Help Center to submit feedback.

LVHAlfons
#1

Title

Hi pp44,
Sorry for any inconvenience this have caused.

Does rebooting the device and router work for you? And if your device is next to you, you may open AirDroid app first, and try to build the connection again.

And if AirDroid doesn't work as expected, we are glad to process the refund to you. If you need a refund, please send your AirDroid account to pay@airdroid.com.
LVHAlfons
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