problem with remote connection

Thu Aug 07, 2014 7:42 am in AirDroid Web

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danieletricoire
OP

problem with remote connection

Hello there,
I have a problem with AirDroid.

When I connect locally with wifi, no problem.
When I connect my smartphone to the wireless network and I want to connect the phone with a remote computer, unable to connect with web.airdroid.com.

When I connect my smartphone to the wireless network, the launch AirDroid, imposssible I connect my computer with web.airdroid.com.

I controlled the smartphone, I turned off and on. I changed my computer. I tried with the smartphone to another wireless network. Always the same.

Help me please. I used to work.
and I have a premium account


thank you
daniele
danieletricoire

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AirDroid forum has stopped maintance, feel free to visit Help Center to submit feedback.

foot1crop
#1

Title

no answer from admin ?????
foot1crop

Notice:
AirDroid forum has stopped maintance, feel free to visit Help Center to submit feedback.

LVHAlfons
#2

Title

Hi,


Thanks for your feedback and sorry for any inconvenience this may have caused.


We are looking into this issue now. Seems like a temporary server down.


Would you please try again to see if the issue still remains now?


If the issue still remains, please tell us what country you come from to help us narrow down the possible causes.


Thank you!
LVHAlfons
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