Failed to sign in, please retry (-11111)

Fri Dec 05, 2014 3:02 pm in AirDroid App

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RosellClif
#10

Title

same problem...galaxy s5
RosellClif
InesBeasle
#11

Title

have the same problem (,,Failed to sign in, please retry. (-11111)"), sony xperia C2105 (L), change of nick name or password was not helpful, any other tips how to solve this?
InesBeasle
Olena
#12

Title

on the Moto X (2013) Airdroid version 3.0.1. on the MacBook 3.0.1.0 (the MacBook seems to be fine, but still getting the -11111 error on the phone.
Olena
LBlaxland
#13

Title

To answer Coffee Administrator's question about the AirDroid versions, they are all running the same version:
MacBook Pro 2014: Running AirDroid Desktop Client 3.0.1.dmg (login works)
Samsung Galaxy Note 10.1 Tablet: AirDroid Version 3.0.1 (login does NOT work)
Samsung Galaxy Note 3 Phone: AirDroid Version 3.0.1 (login does NOT work)

On the MacBook, I can authenticate with no problem; however, on the tablet/phone, the same error appears with a "Failed to sign in, please retry. (-11111)". I am able to connect (and send messages, see files/applications, and make phone calls) between all three devices "if" I bring up Safari and enter the corresponding network URL for the device (i.e. 192.168.1.x:8888) when all are attached to the same Wi-Fi network, but being that I'm unable to actually "login" to the site, I'm unable to take advantage of certain functions that "logging in" would provide.

Hope this clarifies.

Richard
LBlaxland
LEastwood
#14

Title

MackBook Pro Mid 2012 connects to my GS4 fine but my new GS5 is getting this message. I can connect via the URL (192....) but that doesn't allow for some things to work.
LEastwood
eel49stock
#15

Title

Sony Xperia SP C5302, Android version 4.3, Windows 8.1 64 bit.
eel49stock
LVHAlfons
#16

Title

Hi, please check if you've entered space[/b] when you enter AirDroid account. If yes, please delete the space and try again.
LVHAlfons
LBlaxland
#17

Title

Confirmed spacing. Any pre-filled fields (i.e. E-Mail field) have been vacated and E-Mail and Password entered from scratch.....checking for inadvertent spaces.....but still same error.
LBlaxland
gate8coach
#18

Title

Possible solution?
I did also get error 11111 when I tried to login with my htc desire s. Has not been problem until version 3.
I might have found a solution which seems to work for me. I did enter my email address with a capital "M". I altered this to "m" - like in michael and suddenly I was able to login.
I altered back from "m" to "M" and then I got error 11111 again.

Altered back again to all letters in lower case in email and I was able to logon.
Would be great if someone could confirm solution
gate8coach
LBlaxland
#19

Title

Thank you, Willig. Looks like you nailed it!!! My e-mail was "Richard@sgrignoli.net". I've always used "Capital R" everywhere.....but appears with AirDroid that it does not like CAPITAL LETTERS.....so I tried "richard@sgrignoli.net" (lowercase) and, sure enough, I was able to login.
Seems like a glitch on their end in terms of character case acceptance. I can understand the case sensitivity for passwords, but e-mail addresses should not be so sensitive. Anyway, I have confirmed your situation, and, as stated, you resolved it for me, as well.

THANKS!!!
LBlaxland
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