Find Phone Feature Not Working Properly

Tue Oct 03, 2017 6:04 pm in AirDroid App

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DJ
OP

Find Phone Feature Not Working Properly

I Lost my phone recently and the Find Phone feature did not work because my phone was locked, what's the use of this feature if your device needs to be unlocked? Needless to say I have a new phone now, and the device is directly in front of me and Find Phone cannot find because the phone is locked ... the message says wake up or unlock your phone and try again ... something like that. What's really going on here? I'm beginning to read about many security issues with AirDroid. I really need help is it my settings what do I have to do to make sure the Find Phone feature will always work!
DJ
Niki Admin
#1

Re: Find Phone Feature Not Working Properly

Hi,

Thank you for your feedback.

You can go to phone Setting>Apps>Airdroid>give it the permission to Display views on lock screen.

Feel free to let us know if you need further help.

Best Regards,
Niki
Admin
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