Failed to sign in ... -10002question

Sat Jan 27, 2018 8:00 pm in AirDroid App

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monty
OP

Failed to sign in ... -10002

Hello. New to airdroid having just installed it on my Pc and phone.... I keep getting "Failed to sign in. Please check your network (-10002)" message when i try to sign in from my phone (an antique Samsung Galaxy Ace).

not sure what i should be checking my network for. The phone connects to my wi-fi with no issues... any advice would be greatly appreciated.

Thanks. Monty :)

edit... i've tried signing in via mobile network and wi-fi... get the same message using both methods (-10002)
monty
Niki Admin
#1

Re: Failed to sign in ... -10002

Hello. New to airdroid having just installed it on my Pc and phone.... I keep getting "Failed to sign in. Please check your network (-10002)" message when i try to sign in from my phone (an antique Samsung Galaxy Ace).

not sure what i should be checking my network for. The phone connects to my wi-fi with no issues... any advice would be greatly appreciated.

Thanks. Monty Image

edit... i've tried signing in via mobile network and wi-fi... get the same message using both methods (-10002)
Hi,

Thank you for your feedback.

Can you look at the time on your phone to see if the time on your phone is showing up earlier or later,
and if so, can you change to the current time and try again.

Feel free to let us know if you need further help.

Best Regards,
Niki
Admin
Natalie+Clack
#2

Re: Failed to sign in ... -10002

Hello have installed the app and receiving same error message as above re "check network". I have a samsung trend neo. Please help?
Natalie+Clack
derangedwolf
#3

Re: Failed to sign in ... -10002

I have the same issue and the weird thing is that I have an iPhone 7
derangedwolf
monty
#4

Re: Failed to sign in ... -10002

Niki wrote:
Hello. New to airdroid having just installed it on my Pc and phone.... I keep getting "Failed to sign in. Please check your network (-10002)" message when i try to sign in from my phone (an antique Samsung Galaxy Ace).

not sure what i should be checking my network for. The phone connects to my wi-fi with no issues... any advice would be greatly appreciated.

Thanks. Monty Image

edit... i've tried signing in via mobile network and wi-fi... get the same message using both methods (-10002)
Hi,

Thank you for your feedback.

Can you look at the time on your phone to see if the time on your phone is showing up earlier or later,
and if so, can you change to the current time and try again.

Feel free to let us know if you need further help.

Best Regards,

Hello... the time looks correct (GMT)... still getting the same error -10002
monty
tweety
#5

Re: Failed to sign in ... -10002

monty wrote:
Niki wrote:
Hello. New to airdroid having just installed it on my Pc and phone.... I keep getting "Failed to sign in. Please check your network (-10002)" message when i try to sign in from my phone (an antique Samsung Galaxy Ace).

not sure what i should be checking my network for. The phone connects to my wi-fi with no issues... any advice would be greatly appreciated.

Thanks. Monty Image

edit... i've tried signing in via mobile network and wi-fi... get the same message using both methods (-10002)
Hi,

Thank you for your feedback.

Can you look at the time on your phone to see if the time on your phone is showing up earlier or later,
and if so, can you change to the current time and try again.

Feel free to let us know if you need further help.

Best Regards,

Hello... the time looks correct (GMT)... still getting the same error -10002

I'm getting the same error. Just gave you a 1/5 review. Phone app works fine. Mac app refuses to sign in . USELESS
tweety
Niki Admin
#6

Re: Failed to sign in ... -10002


I'm getting the same error. Just gave you a 1/5 review. Phone app works fine. Mac app refuses to sign in . USELESS

Hi,

Thank you for your feedback.

Would you please send us a screenshot of the error page for a further check?

We would like to confirm with you that do you have signed in this account on anther
computer at the same time?

Feel free to let us know if you need further help.

Best Regards,
Niki
Admin
monty
#7

Re: Failed to sign in ... -10002


Hi,

Thank you for your feedback.

Would you please send us a screenshot of the error page for a further check?

We would like to confirm with you that do you have signed in this account on anther
computer at the same time?

Feel free to let us know if you need further help.

Best Regards,

any chance of replying to my last post? The time is correct on my phone... what next to get this app to work?
monty
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