How to remove device from account?

Mon Dec 08, 2014 10:46 pm in Other Issues

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LVHAlfons
#1

Title

Hi,
Please sign in to web.airdroid.com and delete the device in Account.

More detailed guide: http://help.airdroid.com/customer/porta ... ce-support
LVHAlfons
AlmaQ91ttu
#2

Title

This does not appear to work this way on AirDroid 3.x. I did not sign-out of AirDroid on my old Nexus 4 before wiping the phone. My online account would still show the phone in the device listing, but not give me an option to delete.
As a work-around, I re-initialized the phone, connected it to Wi-Fi, downloaded the AirDroid app, signed-in to AirDroid with the device, then signed-out of AirDroid on the device. The Nexus 4 then disappeared from the device listing in my AirDroid account.
Luckily, I still had the phone in possession to do all of this. I then reset the old phone to factory settings to wipe it clean again.
This must be a bug. I should be able to remove any device from online admin in AirDroid 3 Premium. The Nexus 4 was running Android 5.x which which does not appear to be fully supported by AirDroid yet. That may have been the source of this problem?
AlmaQ91ttu
LVHAlfons
#3

Title

Hi grumpylar,
Sorry that deleting a device is not supported in AirDroid Windows/Mac for the moment. You can delete it by signing to http://web.airdroid.com, click "Account", go to "Devices".
Select the device you want to delete and click "X", enter AirDroid password, then click "OK". The device will be deleted immediately:Image
LVHAlfons
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