web interface marks messages as read when they are not read on phone

Mon Sep 26, 2016 11:11 am in Other Issues

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ecabs_itadmin
OP

web interface marks messages as read when they are not read on phone

Hi All,

I have deployed a new android phone for one of my work colleagues with the latest airdroid 3.2.6. She has reported an issue to me where the web interface shows messages as read when they would have just come on the phone as new messages and are un read. Is there a setting that I am missing that I need to tweak somewhere?
ecabs_itadmin

Notice:
AirDroid forum has stopped maintance, feel free to visit Help Center to submit feedback.

Charlene Admin
#1

Re: web interface marks messages as read when they are not read on phone

Hi All,

I have deployed a new android phone for one of my work colleagues with the latest airdroid 3.2.6. She has reported an issue to me where the web interface shows messages as read when they would have just come on the phone as new messages and are un read. Is there a setting that I am missing that I need to tweak somewhere?


Hi Ecabs,first of all, just to be sure.. are you saying that the message is marked as read in AirDroid web while it's still shown as new message on phone?

Second, could you please tell us the following info?

1. Phone model ,
2. Android OS version;

Thx. :)
Charlene
Admin
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