I was billed twice on accident, how can i go about getting a refund?question

Tue Jan 09, 2018 6:55 pm in Other Issues

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April Henderson
OP

I was billed twice on accident, how can i go about getting a refund?

I had my account set up to auto renew in December but for some reason I got a notification that it had failed to renew so I renewed it with a 3 month subscription. Shortly after, the 1 month decided to renew as well charging me $1.99 on top of the $5.49 i had just paid. Would it be possible to get a $1.99 refund for the 1 month subscription?
April Henderson
Niki Admin
#1

Re: I was billed twice on accident, how can i go about getting a refund?

I had my account set up to auto renew in December but for some reason I got a notification that it had failed to renew so I renewed it with a 3 month subscription. Shortly after, the 1 month decided to renew as well charging me $1.99 on top of the $5.49 i had just paid. Would it be possible to get a $1.99 refund for the 1 month subscription?
We're glad to assist you with the refund process if you are not satisfied with the service.

To help us process your refund request securely, please send the following information to pay@airdroid.com using your AirDroid/PayPal account email:

-----
AirDroid account email:
PayPal account you used to purchase the item:
Item need to be canceled:
-------------

After we receive the information required, we'll process the refund in 5 business days.

Feel free to let us know if you need further help.

Best Regards,
Niki
Admin
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