I went to Tools > Backup, but it seems the automatic backup was never on - there's a button that prompts me to start automatic backup.
So whenever I open Airdroid, it still tries to transfer a pile of files, so I immediately close it.
Hi,
Thank you for your prompt reply.
We've got our tech team looking into this issue.
Would you please send us your log file of your phone and PC so that we can give you a check?
(Kindly note that there is no personal data collected and the required info is for further checking the issue.)
You can find the log files here:
Mac:
/Users/name/Library/Application Support/AirDroid/Logs
Phone:
/sdcard/airdroid/exception.log
SD Card/Android/data/com.sand.airdroid/files/
SD card/Android/data/com.sand.airdroid/files/main.log
If this issue showed up on Sep 10, then please forward files named by 20170910 to us.
Feel free to let us know if you need further help.
Best Regards,