Unable to connect to AirMirror via desktop client or web client

My LG V10 is not routed but USB debugging is enabled with the MTP connection. When I try to connect to AirMirror using non-root mode, I get the error that my screen cannot be mirrored. I can see it waking my screen, but that's as far as it goes. Tried with both the GUI and web clients.

My LG V10 is not routed but USB debugging is enabled with the MTP connection. When I try to connect to AirMirror using non-root mode, I get the error that my screen cannot be mirrored. I can see it waking my screen, but that's as far as it goes. Tried with both the GUI and web clients.

Hi,

Would you please send us a screenshot of the Device Manager on your pc for a check?
Steps: Plugin a USB cable>>select MTP mode>>open Control panel>> System And Security>> Device manager, click device manager and another windows will show up, and please take a screenshot if it and send it to us.

Here you go. I expanded the Android Phone branch.

Here you go. I expanded the Android Phone branch.
[sizeimg=100%xauto]https://s3.amazonaws.com/forums.airdroid.com/test13fd99717e4822fb002ba44565aabde2.png[/sizeimg]

Hi Seeko,thank you for your prompt response.Could you please send logs to us so that we can give them a check?
They could be found at the following paths:

PC:
Windows:
1.C:\Users\admin\Documents\AirDroid\logs
2.C:\Users\admin\Documents\AirDroid\exception
Mac:
/Users/name/Library/Application Support/AirDroid/Logs

Phone:
1.SD Card/Android/data/com.sand.airdroid/files

We could be reached at support@airdorid.com.

I do not have a "Documents" folder under the Admin user location

I do not have a "Documents" folder under the Admin user location

Hi Seeko,the following steps might help.

Right click AirDroid icon - open file location - logs
Right click AirDroid icon - open file location - exception