Photos downloaded?question

Hello

I thought I had backed up the photos from my phone, but all I have now is a explorer webpage that won't open. What do I do?

JR

Hello

I thought I had backed up the photos from my phone, but all I have now is a explorer webpage that won't open. What do I do?

JR

Hi,

Thank you for your feedback.

Would you like to tell us more detail of the issue?

Which feature do you use to back up？

And it would be helpful if you can send us a screenshot of the error page.

Feel free to let us know if you need further help.

Best Regards,