Добрый день. При подключении к удаленной камере, сразу же обрывается соединение и пишется ошибка "Тайм-аут соединения. Попробуйте еще раз." Я премиум пользователь.
Hi,
Thank you for your feedback.
Would you like to send us a screenshot of the error page for a further check?
Would you please send us logs of your PC and cellphone so that we can check them out? (Kindly note that there is no personal data collected and the required info is for further checking the issue.)
The paths of finding logs are listed as below.
Windows:
1. Please enter “%appdata%\airdroid\logs” on Windows explorer and you will find the log files.
2. Please enter “%appdata%\airdroid\exception” on Windows explorer and you will find the log files.
If this issue showed up on November 14, then please forward files named by 20171114 to us.
Phone:
1. SD card/Android/data/com.sand.airdroid/files/main.log
Feel free to contact us if you need any assistance.
Best Regards,