[Help & FAQ] Failed to connect to device?

same problem as image

How do I get Airdroid to transfer files from my pc to the external sd card on android Neo-X8H-Plus? Thanks

I can't receive text on the computer but when I test it on my phone it says that is working

I'm unable to connect my two mobiles for last 7 months. I have tried everything but still it failed to connect

hi

The web.airdroid.com only connect a device in other network at a 1:00 AM until 8:00 AM since 13/10/2015. It1s not a local problem because there several users reporting the same problem.

Why??? wrote:hi

The web.airdroid.com only connect a device in other network at a 1:00 AM until 8:00 AM since 13/10/2015. It1s not a local problem because there several users reporting the same problem.

Pls help me , I have try many time also can connect

keeps disconnecting from device, wont do the mirror thing, and rarely works at all'

My account induprs1407@gmail.com I have a90days plan put not connected my device pls help me than you do much....

Sida.AirDroid wrote:If you failed to build the connection between your Android and computer, please try these steps:
1. Check the network connection of your device
2. Unlock or awake your device
3. Initiate AirDroid on your device

And reconnect.



If it fails again and you are sure the device and the computer are connected to the same network, you may try AirDroid Web Lite to connect by visit the IP address shown in AirDroid on your device.

Still have problems?
​- If you don't know why, we have a diagnose team to do it for you, check it out here.
- If you do know the reason, follow the link(s) below, you can find the settings according to your need.
Disconnection caused by Doze mode (esp. Android version 6.0 and above)
Power saving mode causes disconnected of AirDroid
Failed to connect to AirDroid after restart


Note:
1. If you have connected your device to 2G/3G/4G network, the network will be disconnected when you receive an inbond-call. Thus the connection between your device and PC/laptop will be interrupted. You may connect your device to WiFi network and try again.
2. If you're using AirDroid Win/Mac, the connection will be interrupted when the computer goes sleep. AirDroid will restore the connection automatically when the computer connects to network again.