[Help & FAQ] Failed to connect to device?

One Security question: If I type some confidential SMS on desktop PC connected with USB cable with Phone and use method AirIME, so AirDroid servers somewhere in Hong Kong or elsewhere collect all my SMS or not ?

Hi，

Thank you for your feedback.

Please rest assured that our servers will not see your text messages, and will not collect them anymore.

Feel free to let us know if you need further help.

Best Regards,

After update Airdroid 3 cliente can't connect to device since yesterday....
How to fix it?

Hi,

Thank you for your feedback.

Would you please tell us more details of your question?

It would be helpful if you could send us a screenshot of the error page.

Feel free to let us know if you need further help.

Best Regards,

Se pone esto muy complicado. no consigo conectar bien -solo he llegado hasta aquí- todas las instrucciones me salen en inglés, pero yo escogí español.
Esto no funciona bien...lo hacen demasiado complicado.
Manublako.

No he podido conectar mi dispositivo móvil Huawei con el PC.

No he podido conectar mi dispositivo móvil Huawei con el PC.

Hi,

Thank you for your feedback.

Would you please send us your log file of your phone so that we can give you a further check?
(Kindly note that there is no personal data collected and the required info is for further checking the issue.)
You can find the log files here:
Phone:
/sdcard/airdroid/exception.log
SD Card/Android/data/com.sand.airdroid/files/
SD card/Android/data/com.sand.airdroid/files/main.log

If this issue showed up on Sep 22, then please forward files named by 20171022 to us.

Feel free to let us know if you need further help.

Best regards,

hi abcde

abcdf

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[Help & FAQ] Failed to connect to device?

always reconnecting.why?