AirDroid Win and Mac Sign In Failure Diagnostic Self Help Guide, Tech Savvy Preferred

@alviskerr Hi, you could check the folder where you install AirDroid and delete all of them, then you won't see AirDroid starts anymore.

Hi again @Sabrina_Administrator !

Here is the result with the debug version :
- I have now an error -26860
- In the log file, i've got this :
------------Time:12/01/2015 10:47:34---------------
Function Name:RemoteWebSocket_OnError
System.Net.Sockets.SocketException: Une tentative de connexion a échoué car le parti connecté n’a pas répondu convenablement au-delà d’une certaine durée ou une connexion établie a échoué car l’hôte de connexion n’a pas répondu


Sorry for the language, i'm using airdroid in french. The exception is just saying that, the connection attempt failed due to timeout or host did not answer.


I'm at work behind a proxy if this can be helpful.

hi @rbaptiste , could you try to connect without proxy? Can you sign in then? For now, AirDroid doesn't support connection using proxy.

I'm only using airdroid at work and the proxy cannot be deactivated here
There is no way to tell airdroid how to use a proxy in a config file or on the command line ?

I got 3.0.2_debug to work! I did two things, though, and I'm not sure which was the key for me:
When I uninstalled 3.0.2, I searched and deleted every single trace of AirDroid I could find before installing 3.0.2_debug.I was using Hyper-V to run a virtual pc to test Windows 10 and had bunches of virtual network adapters, which I completely removed.
One or the other did the trick, because now it works great.

@Sabrina_Administrator

As requested: IPConfig /all


Windows IP Configuration


Host Name . . . . . . . . . . . . : [REMOVED]
Primary Dns Suffix . . . . . . . : [REMOVED]
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : [REMOVED]


Ethernet adapter vEthernet (Internal Ethernet Port Windows Phone Emulator Intern
al Switch):


Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Hyper-V Virtual Ethernet Adapter #4
Physical Address. . . . . . . . . : 00-15-5D-88-A9-EF
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::7908:4547:f553:d0e2%13(Preferred)
IPv4 Address. . . . . . . . . . . : 169.254.80.80(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 536876381
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-EB-D4-77-B4-B5-2F-BF-95-B5


DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled


Ethernet adapter vEthernet (Intel(R) 82579LM Gigabit Network Connection Virtual
Switch):


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Hyper-V Virtual Ethernet Adapter #3
Physical Address. . . . . . . . . : B4-B5-2F-BF-95-B5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes


Ethernet adapter vEthernet (Intel(R) 82574L Gigabit Network Connection Virtual S
witch):


Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Hyper-V Virtual Ethernet Adapter #2
Physical Address. . . . . . . . . : B4-B5-2F-BF-95-B4
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:67c:328:201:cc90:5bbd:9e0c:37d(Prefe
rred)
Temporary IPv6 Address. . . . . . : 2001:67c:328:201:109c:c4d4:7c16:56e8(Pref
erred)
Temporary IPv6 Address. . . . . . : 2001:67c:328:201:790e:89c8:8ac3:be69(Depr
ecated)
Link-local IPv6 Address . . . . . : fe80::cc90:5bbd:9e0c:37d%9(Preferred)
IPv4 Address. . . . . . . . . . . : 10.1.3.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . : fe80::219:bbff:fe37:7178%9
10.1.0.1
DHCPv6 IAID . . . . . . . . . . . : 229946671
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-EB-D4-77-B4-B5-2F-BF-95-B5


DNS Servers . . . . . . . . . . . : 10.1.1.1
10.1.1.2
NetBIOS over Tcpip. . . . . . . . : Enabled


Tunnel adapter isatap.{0DA2527F-3A3D-47F0-BB85-5B8AFF92E81B}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter isatap.{8B8C6B4C-A579-4F8A-B04D-2C5E83EB501E}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Failed to sign in. (-26000) Airdroid id: joonsoo925@hotmail.com

Hi,

I'm getting "Failed to connect to server (-26000)"
Userid: patrik@virrpannan.se


Log is just saying:
------------Time:2015-01-14 09:59:33---------------
Function Name:RemoteWebSocket_OnError
System.Exception: Connect failed.TimedOut



Best regards

I'm getting "Failed to connect to server (-26000)"
Userid: nuelguti@gmail.com


------------Time:1/15/2015 6:42:01 AM---------------
Function Name:RemoteWebSocket_OnError
System.Exception: Connect failed.TimedOut

I have given up - no response from developers.
Found Mobizen which works like a charm right out-of-the-box.