I can no longer connect to device on home networkquestion

Hello all,

I can no longer connect to my phone using AirDroid. Here is my process:

• I go to http://web.airdroid.com using Google Chrome v43.0.2357.81 m (64-bit) on a Lenovo Desktop PC running Win 8.1
• I launch the AirDroid app v3.1.2 on my Samsung Galaxy S4
• I touch the QR symbol in the app to scan the QR code on my screen
• I scan the code
• AirDroid in Chrome tries to connect:
• AirDroid fails to connect with the following error message:

(EDIT: Sorry, I shrunk the image down too small. In case the message is hard to read: "To sign in via QR code, it's required to sign in to an account on the device, unless the device and computer are on the same Wi-Fi network.")


The thing is, both the computer & the phone are connected to the same router:

• The same network name shows up on both the PC & the phone
• The computer is connected to the router via ethernet/CAT5 cable
• The phone is connected to the router via Wi Fi
• I'm pretty sure I have connected this phone to this computer using AirDroid before
• I'm pretty sure I have connected these 2 devices with the same setup (PC --> CAT5/Phone --> WiFi) before

Anybody know what is going on?

Thanks for any help anyone can provide,

CTB

Hello all,

I can no longer connect to my phone using AirDroid. Here is my process:

• I go to http://web.airdroid.com using Google Chrome v43.0.2357.81 m (64-bit) on a Lenovo Desktop PC running Win 8.1
• I launch the AirDroid app v3.1.2 on my Samsung Galaxy S4
• I touch the QR symbol in the app to scan the QR code on my screen
• I scan the code
• AirDroid in Chrome tries to connect:
• AirDroid fails to connect with the following error message:

(EDIT: Sorry, I shrunk the image down too small. In case the message is hard to read: "To sign in via QR code, it's required to sign in to an account on the device, unless the device and computer are on the same Wi-Fi network.")


The thing is, both the computer & the phone are connected to the same router:

• The same network name shows up on both the PC & the phone
• The computer is connected to the router via ethernet/CAT5 cable
• The phone is connected to the router via Wi Fi
• I'm pretty sure I have connected this phone to this computer using AirDroid before
• I'm pretty sure I have connected these 2 devices with the same setup (PC --> CAT5/Phone --> WiFi) before

Anybody know what is going on?

Thanks for any help anyone can provide,

CTB

Hi, please refer to the guide here to see if it helps: http://forums.airdroid.com.com/viewtopic.php?f=4&t=15750