Backup works but not File Transferquestion

I have Airdroid running on Win10, with two devices connected. On one device (Samsung Galaxy S8 phone) backup and file transfer work perfectly. On the other device (Samsung Galaxy Tab A tablet) backup works, but I get "connection failed" messages on the file transfer screen. How can one work and not the other? Any ideas (or pointers to other threads / FAQs) appreciated.

I have Airdroid running on Win10, with two devices connected. On one device (Samsung Galaxy S8 phone) backup and file transfer work perfectly. On the other device (Samsung Galaxy Tab A tablet) backup works, but I get "connection failed" messages on the file transfer screen. How can one work and not the other? Any ideas (or pointers to other threads / FAQs) appreciated.

Hi,

Thank you for your feedback.

Would you please tell us more details of your question?

It would be helpful if you could send us a screenshot of the error page.

Feel free to let us know if you need further help.

Best Regards,

Hi. I've been trying to upload a screenshot, but I just keep getting a file upload error message (error 500).

Not sure what mroe I can say. On the Windows 10 screen, if I select "file transfer" I can get backup to work from both connected devices. So far so good. But if I select "files" then one of the devices (the phone) shows its files, but the other (the tablet) just produces the error message "Connection failed ... please check your network connection ... etc." But I know the network connection is OK because it's just been doing backups!

Hi. I've been trying to upload a screenshot, but I just keep getting a file upload error message (error 500).

Not sure what mroe I can say. On the Windows 10 screen, if I select "file transfer" I can get backup to work from both connected devices. So far so good. But if I select "files" then one of the devices (the phone) shows its files, but the other (the tablet) just produces the error message "Connection failed ... please check your network connection ... etc." But I know the network connection is OK because it's just been doing backups!

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Make sure to tick the box next to "Attach error logs" so our developers(yes, the tech guys) can check the issue for you.

Best Regards,

Thanks, done. We'll see what happens next!

Well that was a dead loss. Corresponded daily with tech support for about a week, then they just stopped replying to my emails.