1. What is the default message app on your devices? could you send us an screenshot of it?Hi,
Default app is google's "Messages" app. Screen shot of discrepancies attached.
2. Have you meet the probelm all the time or just meet them recently?
Recently as in the last few months.
3. If you only meet the problem recently, have you do any system update for your device?
I have updated my device since then and am running the latest version of android 8.1
4. Could you kindly reboot your device to see if the old texts can show up on your device or not?
It does not show up after restarting
Log has been sent.Attachments
Please kindly follow the step as belew to help us solve the problem.
1.Kindly uninstall AirDroid on your phone first, then download and install the package as belew.
https://s3.amazonaws.com/dl.airdroid.com/20180409170339_AirDroid-intl-release-dp-4.1.8.1-04091500.apk
2. Enable "USB debugging" on your phone and connect your phone to PC with USB cable, please make sure the phone can be detected by the computer.
3.Download the package as below on your computer and double click "catchlog.bat".
https://s3.amazonaws.com/dl.airdroid.com/20180409171334_catchlog.7z
4.Use AirDroid desktop client to send a message and check whether the messages can be sent out and show up on your phone or not?
5.If the problem still exist, please kindly change the default SMS App to another SMS App like Messenger, then try to send another message to see if the problem still there.
6.Please kindly send us the log files under catchlog folder.
Best regards,