Hi jwheeler13,
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Seems that you didn't sign in to AirDroid on your Android device yet?
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If yes, please sign in to AirDroid on your Android device and try again.
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And you can contact us directly at support@airdroid.com.
Sorry for the late reply.
Seems that you didn't sign in to AirDroid on your Android device yet?
Did you get this popup:

If yes, please sign in to AirDroid on your Android device and try again.
Here are some quick guides which may help: http://help.airdroid.com/customer/porta ... d/articles
And you can contact us directly at support@airdroid.com.