How to reconnect&stabilize long distance connectionquestion

Thu Dec 14, 2017 10:20 am in AirDroid Web

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How to reconnect&stabilize long distance connection

I want to coach my 95-year-old mother to handle her android smartphone from >200km away.
The smartphone is rooted. I can go and visit every two weeks at most.
She is very motivated but overwhelmed by the need to reconnect her smartphone to Airdroid.
The smartphone is connected to mobile broadband and connected to the Airdroid server with the 14 days option enabled.
Last night when I returned from a visit, I was able to connect from my Windows 7 (Pro/64 bit) to see her android screen, in spite of
putting my laptop in hibernate mode while traveling and reawakening its when at home.
This morning, her phone is shown as "offline" again.

Any help is greatly appreciated!
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