Connection issue

I m unable to connect the other device through remote access on web.airdroid.com.
Please help me
It is showing connection failed.

I m unable to connect the other device through remote access on web.airdroid.com.
Please help me
It is showing connection failed.

Hi,

Thank you for your feedback.

We would like to confirm with you that whether Airdroid running on your device when you
sign in Airdroid web?

When you sign in web Airdroid you should make sure that Airdroid is keeping running on the background,
because sometimes it will killed by the phone's process.

So, would you like to restart Airdroid on your device again to see if it works?

You can also go to phone setting to make a set that allow AirDroid keeping running on the background.



Feel free to let us know if you need further help.

Best Regards,

Find another usb cable or use the WIFI network to link the phone with computer, and then detect the phone.
After connecting successfully, you can quickly transfer files via Airdroid.