Active recurring subscription preventing payment.question

Hi, I attempted to pay using paypal, but Paypal couldn't process the payment because my credit card flagged the transaction as suspicious. If I attempt to purchase a subscription again I receive the message, "An active recurring subscription exists. No need to buy again." Can someone help ...

I'm trying to give you money. When can I expect a response?

It's not clear to me how to get help. I've posted in your forum and emailed biz@airdroid.com.